In order to minimise returns please ask us as many questions as you like about sizing, fit and style – we are more than happy to help.
Returned goods are to be received back in store within 14 days after receipt of your order HOWEVER we have EXTENDED our returns policy for orders during the FESTIVE SEASON until 15th Jan.
To be eligible for a full refund all items must be unused with original labels and in their original packaging. Care should be taken in folding and packing the items ideally in the original packaging. They should arrive back at our store in the same condition that you received them.
You are liable for the cost of the return, unless DealbytheSea has made a mistake with your order or you have received a faulty item.
Damaged original packaging cannot be accepted. Returned goods that are damaged, soiled, altered and without original labels will not be accepted and will be sent back. The only exception would be in case of incorrectly supplied and faulty goods where your statutory rights apply.
Please send all items through registered postage or courier services and retain proof of postage and tracking.
In our experience Royal Mail offers the most reliable service. Please be careful with some courier services in particular those firms that specialise in home deliveries and are likely to attempt delivery outside shop hours. The goods remain your responsibility until received by DealbytheSea. Returned items will be refunded minus the delivery charge and any other cost incurred.
When returning goods from abroad please clearly state on the customs form that the item is a return. We are not liable for any customs or VAT charges and these will be subtracted from your refund.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue for you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.